RC
Returning customer, 480 USD cart, SMS consent
SMS
in 20 min
No discount
Why this message. Loyal buyer with a high-value cart. A quick reminder is enough, so we keep your margin.
Abandoned cart software for shopping cart abandonment at every stage
CartAbandon is abandoned cart software for Shopify, WooCommerce and Magento stores. It runs ten recovery flows, from browse and cart abandonment to failed payments and churn, across email, SMS, WhatsApp, web push and onsite offers. For each cart it picks the channel, the delay and whether a discount is needed at all.
One tool replaces the four to six apps most stores stack
Most stores recover sales with a pile of apps. One sends cart emails. Another sends texts. A third shows popups. A fourth chases failed cards. Each one bills you in a different way, and none of them can tell you what recovery really earned.
CartAbandon puts every lost-revenue moment in one place. It is also called shopping cart abandonment software, but carts are only part of the job. The same panel handles checkouts, declined cards, subscription renewals, lapsed buyers, stock alerts and price drops. You see one number at the top: "Recovered this month" next to "CartAbandon cost".
- One flat monthly price, no percent of recovered revenue
- SMS and WhatsApp included in plan limits, no per-message bill
- One consent record per contact and channel
- One log that explains every message with a plain-English reason
Every recovery flow, its trigger, its channel and its plan
Here is every flow CartAbandon runs. The starting delay is the default you see when you turn a flow on. You can edit it. On Growth and up, the Recovery Brain adjusts the delay per cart, from minutes to days.
| Flow | What triggers it | Starting delay | Channels | Plan |
|---|---|---|---|---|
| Browse abandonment | A known shopper views a product and leaves | A few hours | Email, web push | Starter and up |
| Cart abandonment | Items added to cart, no checkout | About 1 hour | Email, SMS, WhatsApp, web push | Starter and up |
| Checkout abandonment | Email or phone entered at checkout, no order | 20 to 60 minutes | Email, SMS, WhatsApp | Starter and up |
| Exit intent offer | Shopper moves to leave the site or returns later | Instant, onsite | Popup or slide-in | Starter and up |
| Failed payments and declined cards | Card declined on a one-time order | Timed to the decline code | Email, SMS | Growth and up |
| Back in stock alerts | A wanted item is restocked | When stock is back | Email, SMS, WhatsApp, web push | Growth and up |
| Price drop alerts | A viewed or carted item gets cheaper | When the price changes | Email, SMS, WhatsApp, web push | Growth and up |
| Subscription dunning | A renewal fails on Shopify subscription apps, Recharge or WooCommerce Subscriptions | Timed to the decline code | Email, SMS | Scale and up |
| Churn recovery | A buyer passes their predicted reorder window | Days, by reorder pattern | Email, SMS, WhatsApp | Scale and up |
| Retargeting audiences | Abandoned segments sync to ad platforms as hashed lists | Ongoing sync | Ad audiences | Scale and up |
Channels always depend on consent. A shopper who only agreed to email gets email. Quiet hours follow the shopper's time zone, so nobody gets a text at 2 a.m.
Each cart gets its own plan, so you stop paying for discounts nobody needed
A single "you forgot something" flow treats every shopper the same. Loyal customers get a coupon they did not need. Bargain hunters get no reason to come back. Failed card payments get a marketing email instead of a payment fix.
The Recovery Brain looks at the shopper first. It reads customer type, lifetime value, cart value, discount history, consent per channel, time zone, device, abandonment stage, decline code and stock level. Then it picks the channel, the delay, the offer and the message.
Three example decisions:
- Returning customer, 480 USD cart, SMS consent. SMS after 20 minutes, no discount.
- First visit, 70 USD cart, price sensitive, email only. Email after 4 hours with 10 percent off.
- Card declined for insufficient funds. Payment update message with a secure link, no discount, retry timed to a payday pattern.
Your guardrails always win. Set a maximum discount, a minimum margin, no-discount lists for VIPs and sale items, quiet hours and frequency caps. Discount codes are unique and single use, so they do not leak to coupon sites.
What to look for in abandoned cart software before you pay for it
Use this checklist on any tool you compare, including ours.
- Coverage beyond carts. Does it handle checkouts, declined cards, renewals and lapsed buyers, or only carts?
- Per-cart decisions. Can it skip the discount for a shopper who would buy anyway?
- Margin guardrails. Can you cap discounts and protect a minimum margin?
- Channels with consent. Does it store consent source and time per contact and channel? Does every email have one-click unsubscribe and every text honor STOP?
- Honest measurement. Does it compare recovered revenue against a holdout group, or does it count every click as a win?
- Pricing you can predict. Is it a flat price, or does the bill grow with your list, your messages or your recovered revenue?
- Store speed. Does it run on its servers, or does it load heavy code on your storefront?
- Setup time. Can you connect the store and turn on flows in one sitting, without a sales call?
CartAbandon answers yes to each one. Holdout groups are on Scale and Plus. Everything else above is on Growth and up, and the basics are on Starter.
Works on the platform you already run
Connect your store and CartAbandon reads carts, checkouts, orders and stock.
- Shopify connects through an app install. See the Shopify abandoned cart app page.
- WooCommerce connects with REST API keys.
- Magento and Adobe Commerce connect with an integration token.
One small async script runs on your storefront. All recovery logic runs on our servers, so your pages stay fast. The script uses only first-party, strictly necessary identifiers and fires no ad pixels before consent.
Flat price by store size, with messages included
| Plan | Monthly | Billed yearly | Recovered-cart attempts per month | SMS per month | WhatsApp per month |
|---|---|---|---|---|---|
| Starter | 49 USD | 24 USD per month | 300 | 250 | Not included |
| Growth | 149 USD | 74 USD per month | 1 500 | 1 000 | 1 000 |
| Scale | 399 USD | 199 USD per month | 6 000 | 4 000 | 4 000 |
| Plus | 999 USD | 499 USD per month | 25 000 | 15 000 | 15 000 |
A recovered-cart attempt is a cart, checkout or payment that enters a recovery flow. Email sends are unlimited within those attempts. At 80 percent use you see an upgrade prompt. At 100 percent, new attempts pause and running ones finish. Nothing is billed per message.
FAQ
Questions about abandoned cart software
What is abandoned cart software?
It is a tool that follows up with shoppers who left without buying. CartAbandon sends recovery messages by email, SMS, WhatsApp, web push or an onsite offer, and covers checkouts, failed payments and lapsed buyers too.
Is shopping cart abandonment software the same thing?
Yes. Both names describe tools that win back unfinished purchases. CartAbandon goes further than carts and also recovers declined cards, failed subscription renewals and lapsed customers.
Which flows come with the Starter plan?
Starter includes cart, checkout and browse abandonment, the onsite exit intent offer, email and 250 SMS per month. Failed payments, stock and price alerts, WhatsApp and the Recovery Brain start on Growth.
Can I run it next to the email tool I already use?
Yes. Frequency caps stop double sends, and you can turn off any flow your current tool already covers. Many stores start with failed payments or SMS and add more later.
Will it slow down my store?
No. One small async script loads on your storefront, and all decisions and sends run on our servers.
How do I know it pays for itself?
The ROI panel shows "Recovered this month" next to your CartAbandon cost. On Scale and Plus, holdout groups measure the revenue you would not have earned without recovery.
See how much your store loses to abandoned carts
Enter your store URL and get a recovery estimate in about 20 seconds, no email needed.