CartAbandon recovers Magento abandoned carts, checkouts and failed payments for Magento Open Source and Adobe Commerce stores. You connect with an integration token, set margin rules and turn on flows. For each cart it picks the channel, the timing and whether an offer is needed, which matters most on large B2B orders.
Magento stores often sell large catalogs, trade accounts and B2B orders. A single abandoned cart can be worth more than a week of small consumer orders. Sending that buyer the same coupon email as a one-time shopper wastes margin and can look careless.
CartAbandon reads each cart before it acts. It looks at customer type, lifetime value, cart value, discount history, consent per channel, time zone, abandonment stage and stock level. A returning trade buyer with a large cart may get a short, personal follow-up with no discount. A new buyer comparing suppliers may get a timed offer inside your margin rules.
All recovery logic runs on our servers. Nothing heavy is installed in Magento, so there is no extra cron load and no module to upgrade with each release. You can deactivate the integration in your admin at any time.
B2B buyers rarely buy on impulse. They build a cart, share it with a colleague, wait for approval and come back. A recovery flow that fires a discount after one hour gives away margin for no reason.
For Magento B2B carts and quote-style orders, CartAbandon helps you:
Every decision is logged with a plain-English reason under "Why this message", so your sales or account team can see what each buyer got and why.
On large orders, a declined card is often a limit or a bank check, not a lost buyer. CartAbandon reads the payment decline code and sends a payment update message with a secure link. For insufficient funds, the retry is timed to a payday pattern. No discount is added.
Failed payment and declined card recovery is on Growth and up. These notices are transactional and kept apart from marketing. Read more on failed payment recovery.
Magento merchants often have several people touching recovery: an e-commerce manager, a CRM lead, an agency and finance.
| Need | Plan |
|---|---|
| 5 team seats with roles | Scale |
| API access and webhooks | Scale |
| Up to 3 stores in one panel | Scale |
| Unlimited seats | Plus |
| SSO (SAML) | Plus |
| Audit log of every change | Plus |
| Data residency in the EU or the US | Plus |
| Up to 10 stores, uptime SLA 99.9 percent, priority support | Plus |
| Invoicing on annual plans | Plus |
Shopper contact data is encrypted at rest, and a data processing agreement is available in the panel. Details are on the security page.
Channels include email, SMS, WhatsApp and web push, always with recorded consent. See triggers, timing and plans for each flow on the abandoned cart software page.
| Plan | Price | Orders per month (about) | Stores | Recovered-cart attempts |
|---|---|---|---|---|
| Starter | 49 USD/mo or 24 USD/mo yearly | 1 000 | 1 | 300 |
| Growth | 149 USD/mo or 74 USD/mo yearly | 5 000 | 1 | 1 500 |
| Scale | 399 USD/mo or 199 USD/mo yearly | 20 000 | 3 | 6 000 |
| Plus | 999 USD/mo or 499 USD/mo yearly | High volume | 10 | 25 000 |
No percent of recovered revenue, which matters when your average cart is large. No per-message bill. Plus is bought in checkout like every other plan.
FAQ
Yes. It works with Magento Open Source and Adobe Commerce, connected through an integration token created in your admin.
No. You create an integration token and add one small async storefront script. All recovery logic runs on our servers.
Yes. You can put trade accounts on no-discount lists, use longer delays and, on Plus, set custom decision rules and margin models per store.
Yes. SSO (SAML), unlimited seats, an audit log and EU or US data residency are on the Plus plan.
Yes. From Growth up, declined cards get a payment update message with a secure link and a retry timed to the decline code.
Enter your store URL and see a recovery estimate in about 20 seconds.
